1. Introduction
In2Computers respects your privacy and is committed to protecting personal information in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act (POPIA).
2. Information We May Collect
We may collect personal and business information required to provide our services, including:
- Names and contact details
- Business details and billing information
- Support request details
- Technical information relating to devices, systems or networks
- Website enquiry information
- Email and communication records
3. How We Use Information
Information may be used to provide support, deliver services, manage client accounts, process invoices, communicate with clients, improve our services, secure systems and meet legal or contractual obligations.
4. Sharing of Information
We do not sell personal information. Information may be shared with trusted service providers only where necessary to deliver services, such as Microsoft, hosting providers, VoIP providers, backup platforms, internet service providers or hardware suppliers.
5. Security of Information
We apply reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, disclosure, alteration or destruction.
6. Data Retention
We retain information only for as long as necessary for business, contractual, support, legal, tax and regulatory purposes.
7. Client Systems and Credentials
Where clients provide access credentials or system access for support purposes, such information is handled confidentially and used only for authorised support or service delivery.
8. Website Cookies and Analytics
Our website may use cookies or analytics tools to improve website performance, measure usage and enhance user experience. Users can manage cookie preferences through their browser settings.
9. Third-Party Services
Our services may integrate with third-party platforms. Those providers may process information according to their own terms and privacy policies.
10. Your Rights
You may request access to your personal information, correction of inaccurate information or deletion of information where legally permissible.
11. Contact
For privacy-related questions, please contact In2Computers.